Automation trends 2020: no-code integrations, configurable workflows and next-gen Bots
The year 2019 was all about AI, blockchain technologies, cyber surgeries and automated detection of fake data on social networks. Two thirds of all business & tech news were fully or partially related to robotics and automation trends.
And 2020 surely has a bunch of surprises in store for us. However, some of the most hyped trends are already peaking their heads into the spotlight. Or what’s more, they’re knocking on your office’s door!
Let’s take a quick look at what to expect in the tech-biz world of 2020.
Automation beyond the business sector
Just like with any other innovation, new automation technologies tend to be introduced within the business sector for its immediate needs. However, in the last couple years both the public sector and NGOs began to understand that paperwork automation does not really contradict their principles of work. As electronic reporting and e-signing became more widespread among public institutions, automation of their internal processes has become the next top priority.
We’ve also been observing growing interest in the public sector. In 2019 alone, several high schools, universities, police stations and courts have opted for testing their workflows with our automation platform. As their experiences turned out to be positive for all the stakeholders involved, we’ve become confident that the number of public sector organizations interested in new automation technologies will be on the rise in 2020.
Economic decline will make process automation unavoidable
The bad news is that the potential global economic downturn (let’s not call it crisis thus far) is inevitable. Layoffs will be unavoidable, at least temporarily. And many investment projects will be put on hold for an indefinite period.
The good news is that (for business owners, not employees, sorry!) every crisis is also an opportunity, right? This time, there is an opportunity for businesses to completely rethink their own business models with complete process automation.
If you’re considering new investments – we strongly recommend you look into new automation technologies.
Affordable and what is more important – cost less than several standalone solutions;
Can easily substitute for an additional labor force (which might be needed but is not really affordable);
Eliminate most additional expenses (correspondence delivery, faxing, a significant part of travel expenses, etc.)
The growing share of digital natives among employees
By 2020, all university graduates will be of the so-called ‘digital natives’. These are people who got their first cell phones when they were 2, have been using the internet since they were 3, and some of them wrote their first “Hello, World” in middle school.
When it comes to robotics and automation trends, they do not really need additional training as they already know what they are using. Beyond this, some are even capable of initiating the implementation of automated solutions in the offices they work at. And businesses should be prepared to welcome such initiatives rather than treating them with unnecessary skepsis.
In other words, we already have a whole new generation of employees who were born ready for software automation. Employed wisely, they will not pose a threat to previous generations of employees, on the contrary – they will surely contribute to the overall productivity of your office.
airSlate went as far as combining the capacities of PDFfiller’s form-builder with SignNow’s e-signature tool and USLegalForms’ library and then added bots of its own to come up with a fully automated business workflow.
What is changing the nature of M&As?
Unlike a decade ago, large companies do not buy out competitors to become monopolies in their segment. These days (and this trend will surely continue well into the 2020s) tech companies acquire businesses that would be complimenting their core types of operations, thus adding extra value.
What does this mean for customers?
Tech mergers of this second generation mean a wider choice of integrations offered to all customers along with more flexibility in combining several software solutions you need. In addition, prices will come down as all-in-one solutions always cost less than several standalone solutions purchased separately.
Bots will be so much more than just chatbots
In 2019, ‘chatbot’ was one of the loudest buzzwords. Travel agencies, airlines, insurance companies, hospitals, theaters, colleges – all implemented chatbots in one form or another (on different platforms, for example).
What we need to keep in mind for the coming year is that chatbots are only the 1.0 version of all bots (in reference to the basic type of robotic process).